Refund and Returns Policy
Overview
At bovio, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and conditions governing refunds, returns, and exchanges for products purchased from our website, https://www.bovio.store. Please read this document carefully to understand your rights and responsibilities.
Eligibility for Returns and Refunds
Return Timeframe
You may return eligible items within 30 days of the original purchase date. The product must be in its original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
Certain products are not eligible for return, including:
- Personalized or custom-made items
- Products marked as final sale
- Opened software, digital downloads, or consumables
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (628) 721-3122. Provide your order number and reason for return. We will guide you through the return authorization and shipping instructions.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage.
Refunds
Processing Time
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
Partial Refunds
Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not attributable to bovio.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (628) 721-3122. We will arrange for a return and provide a replacement or full refund, including any applicable shipping costs.
Contact Information
For any questions regarding this policy or to initiate a return, please contact us:
- Email: [email protected]
- Phone: +1 (628) 721-3122
- Address: 3309 South Franklin Boulevard, San Francisco, California 94137, United States
Policy Updates
bovio reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website, https://www.bovio.store. It is your responsibility to review this policy periodically for any updates.